Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or other proof of purchase.

How to Start a Return

To request a return, please contact us at info@strikaz.com or submit your request through our Contract Withdrawal page.

If your return request is approved, we will provide you with detailed return instructions, including the return address and shipping information. Please do not send your item back without contacting us first.

Please note that customers are responsible for the return shipping costs, unless the item is defective, damaged, or incorrect.

Returns sent without prior authorization will not be accepted.

If you have any questions regarding your return, you can contact us anytime at info@strikaz.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work with you to provide an appropriate solution.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products (such as beauty items)

• Hazardous materials, flammable liquids, or gases

• Gift cards

If you have any questions about whether your item is eligible for a return, please contact us before requesting a return.

Sale and discounted items are eligible for returns, provided they meet the conditions outlined in this policy.

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Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return has been approved and processed, you can place a new order for the desired item.

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European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To qualify, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping costs will be refunded where required by applicable consumer protection laws. Return shipping costs are non-refundable unless the returned item is defective, damaged, or incorrect.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@strikaz.com.